Package safety

The e-commerce boom has transformed our consumer habits. In France, the e-commerce sector has reached an impressive turnover of 175.3 billion euros in 2024.

However, this democratization has also highlighted a major problem: parcel security. In France, 2 million parcels are damaged, stolen or lost every year, a figure that never ceases to worry consumers.

The main problems encountered :

The delivery of parcels can lead to a number of difficult situations for customers. Whether damaged, lost or stolen. Customers are faced with new methods of fraud.

Stolen parcels :

Parcel theft is on the increase, particularly with the practice of “porch piracy” (theft of parcels left outside front doors). In some cases, ill-intentioned delivery personnel declare a delivery made without actually delivering the parcel. The result? Many consumers find themselves without recourse, and have to take long and uncertain steps to obtain a refund or return their order.

Lost parcels :

Lost parcels are another frequent problem. A problem with addressing, a sorting error or poor logistics management can lead to the disappearance of a parcel. These losses not only cause frustration, but also financial loss for consumers, who often have to make several claims before a solution is found.

Damaged parcel :

Damaged parcel: Inadequate packaging or poor handling during transport can cause serious damage. Some customers discover on receipt that their product is unusable, leaving them in a delicate situation. What's more, it's not always clear who is liable: the shipper, the carrier or the consignee? This legal uncertainty complicates the reimbursement process.

Why has safety become a priority?

The explosion in e-commerce has been accompanied by an exponential rise in delivery volumes. As a result, parcel security incidents have multiplied, prompting customers to demand stricter guarantees.

• ‍88% of online shoppers consider delivery to be a key purchasing criterion.
• 94% of regular e-consumers demand a fast, secure delivery service.

A consumer who has had a bad delivery experience is much less likely to recommend a company and repeat a purchase with them. Delivery quality therefore has a direct impact on customer satisfaction and loyalty.

Consumers' new expectations

Today's consumers want to be informed at every stage of their order's progress, and to be notified immediately in the event of an anomaly. Detailed tracking enables them to anticipate problems and act quickly in the event of an anomaly.
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They also want deliveries adapted to their constraints (choice of time slots, relay point options). Delivered tomorrow” has become the norm, prompting companies to rethink and optimize their logistics to meet these growing demands.
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Finally, in the face of these delivery incidents, accessible and above all responsive customer service is paramount. Customers want a rapid response to any problem. Quality customer support can make all the difference to the shopping experience.

Faced with these challenges, innovative solutions are emerging to enhance parcel security.

Our solutions ensure that the package is secure, and that only the final recipient can open the contents. Real-time traceability is also available to detect the slightest incident during delivery, be it a drop, a potential opening or tracking the package in real time.
Faced with these challenges, innovative solutions are emerging to enhance parcel security.