Cotrolia transforms shipping of sensitive parts with THE BOX Pro

How Cotrolia cut shipment breakage by 97% and reinvented their logistics with LivingPackets

Client Background

Cotrolia, a leader in the repair of automotive spare parts,acts as a vital external workshop for garages across France.., Their specialization lies in diagnosing and repairing high-value, fragile components such as gearboxes and embedded electronic systems.

Cotrolia handles logistics flows that include heavy, fragile, and high-value automotive parts, often valued between €1,000 and €20,000.

However, the company's success was increasingly challenged by a logistics system not built for the realities of sensitive, valuable items. Traditional shipping methods resulted in high damage rates and rising costs, eroding operational efficiency, with a potential impact on brand trust.

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The Challenge: Fragile Parts, Heavy Losses

Before LivingPackets, Cotrolia faced a staggering 30% breakage rate during transit. Standard parcels lacked adequate protection, while fragile gearboxes and electronics suffered from insufficient cushioning and handling practices at garages.

Worse yet, a lack of shipment traceability made it impossible to identify accountability during disputes, leaving Cotrolia to absorb replacement and repair costs.

Cotrolia's strategic objectives became clear:

• Dramatically reduce product breakage during shipment
• Enhance shipment traceability and carrier accountability
• Improve customer satisfaction through reliable, premium delivery experience
• Advance sustainability goals by replacing disposable packaging with smart, reusable solutions

Cotrolia needed a logistics upgrade, not just better boxes, but a better system.

The Solution: LivingPackets' Smart Logistics Ecosystem

Recognizing the limits of traditional methods, Cotrolia partnered with LivingPackets to overhaul its shipment process with an integrated, intelligent logistics ecosystem. The key decision factors were:

• A reinforced security through a protected & robust packaging
• An integrated tracking system to better determine responsibility in case of breakage or disputes‍
• Operational simplicity for for Cotrolia’s teams and their clients thanks to an easy-to-use web and mobile platforms to manage shipments and fleet

It all turned out to be a  close, step-by-step collaboration starting with business needs diagnostics and a PoC phase before rolling out the solution at scale.

Phase 1: Diagnosis & Proof of Concept (PoC)

Cotrolia and LivingPackets launched a collaborative 3-month PoC to stress-test THE BOX Pro under real logistics conditions. Key goals included verifying durability, setting fleet size needs, and ensuring seamless integration into Cotrolia's daily operations.

These first tests enabled Cotrolia to evaluate the volume of parcels required for their daily operations while setting up internal processes for managing a THE BOX Pro fleet on a daily basis (label creation & tutorials for their garages).

Key outcomes of the PoC:

• Easy Internal Integration: Cotrolia's teams and partner garages smoothly adopted LivingPackets' ecosystem via intuitive web and mobile apps.
• Challenges Addressed:
  
  • Some garages initially struggled to adopt the innovative change coming with THE BOX PRO, which has been solved via educational tutorials
  • Oil residue issues from automotive parts were addressed through cushioning system iterations (new tests ongoing)
• Validation Achieved: Confirmed protection of fragile goods and ease-of-use for Cotrolia's operational workflows

The PoC didn't just validate the concept, it deepened trust and collaboration.

Phase 2: Rollout & Success story

With a successful PoC behind them, Cotrolia rolled out the solution for its gearbox shipment flows. Deployment was progressive, with growing expertise among internal teams and awareness efforts directed at end users. 

The results were transformational.

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Cotrolia benefited from a significant reduction in damage during transit - Out of 150 shipments (in about 5 months, as of April 2025) via THE BOX Pro, only a single automotive part broke.

In addition to that, Cotrolia also benefited from great side results, enhancing their operations:

• Enhanced customer satisfaction: garages praised the reliability and quality of shipments
• Reduced disputes: clearer traceability drastically cut resolution times
• Time savings: less time managing returns and customer complaints
• Stronger brand image: LivingPackets' premium design and technology elevated Cotrolia's market perception

A longterm success story ahead

The Cotrolia-LivingPackets partnership is just beginning. Cotrolia is now exploring broader applications for THE BOX Pro, such as:

• Transporting additional automotive parts
• Implementing a universal cushioning system
• Introducing larger-sized versions of THE BOX Pro for even more versatile logistics flows

LivingPackets’ teams remain closely involved, ready to customize, test, and iterate solutions that scale alongside Cotrolia’s ambitions.

Client Testimonial

Alexandra Lucas, Purchasing Manager at Cotrolia explains: "Very good support from the LivingPackets team. The support service is responsive and pleasant. The team listens. We no longer deal with broken product issues, we save time and avoid customer disputes. We recommend LivingPackets!"

A testimonial from Denis Mourrain, our Director of Operations

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Denis Mourrain, Directof of Operations at LivingPackets, comments "We're proud to be working with Cotrolia, helping to make their deliveries safer, more serene and cost-effective, while reducing their impact on the environment. THE BOX Pro is aimed at sectors that require a robust and secure delivery solution. Cotrolia's use case is ideal for deploying the full potential of our solution"

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LivingPackets proved that logistics innovation goes beyond simple packaging. By offering an intelligent, integrated solution tailored to the realities of fragile, high-value shipments, we helped Cotrolia redefine operational excellence, customer satisfaction, and sustainable practices.

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